NIPSCO Maintains Focus on Energy Affordability for Customers

As we move into warmer months, many households are still feeling the effects of a challenging winter, especially when it comes to energy bills. Although natural gas use typically declines as temperatures rise and heating needs decrease, the financial impact resulting from severe cold weather we encountered this winter continues for some. Northern Indiana Public Service Company LLC (NIPSCO) recognizes that energy affordability is a priority and remains committed to supporting customers.

“We understand that even though winter is behind us, some families are still trying to catch up financially,” said NIPSCO President and Chief Operating Officer Vince Parisi. “Higher usage during the cold months, particularly with the severely cold winter we just experienced, can lead to lingering energy bills and we understand the strain that can create for families.”

Parisi emphasized that affordability remains a top priority for NIPSCO, especially during seasonal shifts when customers reassess household expenses. One of the most recent steps NIPSCO has taken is to ensure residential customers remain protected from service disconnections for nonpayment through May 15.

“This protection is about keeping customers connected and providing stability at a time when many families are still under financial pressure,” Parisi said. “As customers move beyond the winter heating season, they shouldn’t have to worry about losing essential service. Our focus is on providing the time and flexibility customers need to work with us to identify an approach that fits their situation.”

That commitment is supported by a range of resources designed to help customers find options that match their individual circumstances. Customers are encouraged to explore assistance options online at NIPSCO.com/FinancialSupport, where they can review available programs and payment options. Resources include state and federal assistance such as LIHEAP, along with NIPSCO programs like CARE and Hardship as well as specialized support for seniors through SILVER and for veterans through SERV. These programs are intended to provide meaningful relief while helping customers stay connected.

Another key focus has been expanding direct, in person support through NIPSCO’s Customer Care Centers hosted across NIPSCO’s service territory. These community-based events, already held in multiple cities and with more planned in the months ahead, connect customers with NIPSCO representatives to ask questions, obtain information and focus on topics most relevant to them.

“As a public service utility, these conversations are essential,” Parisi said. “Meeting customers face to face allows us to listen, address concerns directly and connect them with meaningful solutions. We will continue hosting these events because they strengthen trust and lead to real outcomes for our customers.”

Looking ahead to the summer, NIPSCO is preparing to launch a new electric bill payment assistance program backed by a $1.5 million annual commitment funded directly by the company — not through customer bills. The program is designed to provide additional support for income-qualified customers and reflects NIPSCO’s long-term commitment to helping customers manage energy costs during times of need. 

Energy efficiency is also part of the conversation. Customers looking to reduce energy bills can find rebates, energy-saving programs and tools to lower home energy use by visiting NIPSCO.com/save.

Education and transparency remain central to NIPSCO’s approach. The company is developing new explainer videos and enhanced customer resources to help customers better understand their energy bills, track usage and navigate available assistance options.

The message from NIPSCO is one of consistency and commitment with customer feedback helping to guide decisions. As families navigate the financial impact from winter and plan for the summer months ahead, NIPSCO says its focus remains on providing steady support, clear information and practical solutions that help customers move forward with confidence.