NITCO celebrates Rensselaer team in keeping Northwest Indiana connected

Northwest Indiana Telephone Company, Inc. (NITCO) is proud to be a leading provider of broadband telecommunications across Northwest Indiana. At NITCO’s Rensselaer office, a three-person team of Customer Service Representatives (CSR) of Jennifer Lindahl, Amanda Windle, and Team Lead Paula Thompson help keep residents connected with a mix of technical skill and personal service that defines NITCO’s hometown service. 

“All three of us work really well under pressure,” said Lindahl. “We all come from customer service backgrounds, so we know how to put the customer’s needs first. We balance each other out and work well together, even on our busiest days.”

NITCO delivers complete internet, voice and TV services across various connection types, including fiber, coax, DSL, copper and fixed wireless. The Rensselaer office primarily supports customers in the city, along with places such as Mount Ayr and Morocco. It also works alongside the nearby Hebron office, which focuses on the DeMotte and Wheatfield areas. 

“We have a huge customer base of elderly and older folk who like to come into the office,” Lindahl said. “They like the in-person connection and over the phone. We know them by name, and we know their routines when they come in. I like how they know each of us individually.”

The Rensselaer trio handles customer requests through in-person visits, phone calls and online inquiries. With backgrounds in customer service and management, the team coordinates tasks and shares duties to provide timely, personalized service. Great teamwork requires adapting to new technology, mastering existing systems and building lasting community relationships. 

“We are always listening to our customers and what they want,” Lindahl said. “Many of our competitors already offer text and live chat, so that is the next step for us. It lets people who are busy at work still reach us with questions or issues without having to call during business hours.”

Beyond assisting with billing or troubleshooting, the Rensselaer team also helps customers transition to new technology, such as NITCO’s growing fiber network and fixed wireless internet services. The combination of customer satisfaction and a supportive workplace environment reinforces the team’s commitment to improved accessibility and communication in the region. 

“We all have our moments and struggles, but I think that our company is great at listening and hearing out our customers,” Lindahl said. “We know we are going to give them the best customer service they want. NITCO truly cares about their employees. They are always looking for ways for us to move up and use our skills.”

The NITCO team extends the same care and support to one another outside the office. This includes attending each other’s family events, celebrating milestones, and offering encouragement through personal challenges. The team maintains its close-knit, collaborative work environment.

“It is like a second family here,” Lindahl said. “A lot of it has to do with being family-based. We all support our children’s activities and each other’s milestones. We all know each other’s family life and try to do things together, like getting coffee or attending events. Our team is always there for one another.”

As a locally-based company, NITCO keeps rural and suburban communities connected through its expanding fiber and fixed wireless networks. By creating local jobs, supporting education and community programs, NITCO strengthens Northwest Indiana’s economy. The Rensselaer team embodies this mission and continues to provide technical expertise with genuine care.

“We are actually adding more staff soon,” Lindahl said. “It has been busy, and having more people will definitely help with the workload. We have grown a lot, and with all the new customers and upgrades coming in, it is exciting to see our team expand.”

To learn more about NITCO’s services and community impact, visit nitco.com.