‘I can’t say enough good things’: A BucherTech customer testimonial

When it comes to running a business, it’s important to have the tools and technology of the trade on your side. In an ever-evolving world of cyber attacks, exploits, and scams, staying on top of the technology while also running a business can seem impossible. That’s why many business owners turn to expert consultants like BucherTech to keep their businesses safe, secure, and operating efficiently.

Tudor Floors & More Carpet One has been operating in the Valpo area for more than 50 years. When the business began modernizing to keep up with the turn of the millennium, it brought in BucherTech for its technology needs.

After 20 years, the partnership is still going strong.

“BucherTech supplies all of our hardware and maintains our servers, printers, and phone system,” said co-owner Jan Tudor. “If anything goes haywire, they’re Johnny-on-the-spot. They’re very responsive, even at awkward hours.”

Tudor has been very impressed with BucherTech’s performance over the past two decades. She’s seen multiple times how important it is to listen to experts, particularly when Tudor Floors experienced an attempted cyber attack around Easter. BucherTech discovered the attempted intrusion right away and was able to prevent any damage.

“I couldn’t be more happy,” Tudor said. “I was so impressed. They had to work over Easter, and they kept us posted the entire time. We ended up having to go through our insurance company, and every question the lawyer or forensics analysis person had, BucherTech had an answer. It wasn’t a wishy-washy, ‘We’ll have to check.’ Even those guys were impressed by BucherTech’s professionalism.”

A big part of BucherTech’s success is its local focus. BucherTech’s smaller size allows it to work more closely with its customers, providing service that is rare in the world of big corporations. It also means BucherTech can tailor its services to fit its customers’ needs. Tudor appreciates the partnership she’s been able to develop with BucherTech as a local business owner herself.

“When you use an independent service instead of the larger corporations, you get more of the one-on-one treatment,” Tudor said. “In the long run, it’s not even more expensive because there are less errors. There’s nothing worse than purchasing something inexpensive and then having to repurchase it shortly after because it broke down. We’ve never experienced that with BucherTech. When they say a piece of equipment will last, it does.”

This service has also given Tudor a chance to get to know the techs and representatives handling her technology. The personal touch turns customers from clients into friends. Tudor is just as happy to work with BucherTech as she is to see their people outside of the office.

“They’re a very good company with genuine people,” she said. “They treat everyone like family. If you have questions, they give you honest answers on how to move forward.”

Tudor cannot recommend BucherTech enough to other local businesses. Even if there aren’t any immediate technology needs, BucherTech’s expertise can discover ways to make office technology use more efficiently. BucherTech’s helpful educational seminars also give business owners a chance to learn more about the tools they use every day, empowering them with practical knowledge.

“I absolutely recommend BucherTech,” Tudor said. “I can’t say enough good things about them. They’re a great company, and they’re still growing. Working with them is a win-win.”

To learn more about BucherTech and how it can support your business, visit buchertech.com.